CHICAGO — There is a need for an “extreme makeover” in the house of benefits with a delivery system built on partnership, collaboration, accountability and engagement —  rather than competitiveness, says Larry Boress of the Midwest Business Group on Health.

Speaking in a keynote address Monday at Employee Benefit Adviser’s Workplace Benefits Mania Conference at the Fairmont Chicago Millennium Park, Boress, president and chief executive of the Chicago-based employer organization, says that advisers and brokers need to understand their clients if they want to be successful.

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