Consumer-driven platforms continue to drive business in the benefits market. For brokers to stay relevant, knowledge of the most up-to-date technology is a must.

Mercer’s acquisition of Thomsons Online Benefits is an example of this trend and how brokerages are working to stay ahead of the curve. Christine Mahoney, global strategy leader of retirement and health benefits at Mercer, says clients are continuing to ask for innovation and updates, and it is clear technology will be at the heart of the next evolution in the way benefits and employee relationships are managed.

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