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Customer experience: Insurers improving

Published
  • February 15 2012, 11:09am EST

Insurers have spent years and years enduring negative criticism. Consumers may be changing their tune, at least according to 10,000 U.S. consumers surveyed for the 2012 Temkin Experience Ratings.

As in years past, Temkin Group asked consumers about three areas of their most recent interactions with companies:

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