With over 25 years of mortgage servicing experience, Dana Dillard has worked at many large servicing organizations with a focus on the customer and default.� Currently, Dana serves as the Chief Customer Officer at Nationstar Mortgage where she has responsibility for industry relations, non profit engagement as well as the Customer Advocacy team. Prior to joining Nationstar, Dana worked at GMAC RESCAP where she managed the REO, Liquidations and Community Outreach teams during the peak of the housing crisis.� Dana has held other senior leadership positions at EMC Mortgage, Bank of America Mortgage and Lomas Mortgage. Dana considers one of the highlights of her career to be leading the outreach efforts at HOPENOW from 2008 � 2010 where she traveled across the country talking with hundreds of struggling families.� For that work, Dana received the Five Star Institutes Humanitarian of the Year Award in 2009.� A Dallas native, Dana is a graduate of SMU with degrees in Journalism and Business.
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