Randy Bockenstedt is senior vice president of Customer Contact for default servicing at Wells Fargo Home Mortgage (WFHM). In this role, Bockenstedt is responsible for managing Collections and our Single Point of Contact (SPOC) model for the mortgage servicing channel. He also oversees quality assurance, training and leadership development teams. Bockenstedt has more than 12 years of experience in the mortgage banking industry. Bockenstedts career with Wells Fargo began in March 2009. Prior to joining WFHM, Bockenstedt managed the real estate collections teams at CitiMortgage, with operations throughout the United States and in the Philippines. Bockenstedt also has professional experience in Auto and Retail Collections, as well as Underwriting.Bockenstedt earned a Bachelor of Science in Business Management from Park University in Parkville, Mo. He served in the U.S. Air Force for seven years, honorable discharge as a Staff Sergeant, stationed in Florida, Germany and Utah.
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