Rebecca Walzak is an expert in loan quality assurance and risk management, with more than 30 years of experience in the financial services industry. She serves as president of Looking Glass Group, LLC, a consulting firm focused on business transformation initiatives in the financial services industry. Looking Glass also offers vendor management guidance. Walzakis also the president of rjbWalzak Consulting. In this capacity, she is responsible for providing consulting services to clients in the areas of Quality Control and Regulatory Compliance as well as Operational and Enterprise Risk Management. Her clients include numerous banks, mortgage and brokerage companies and financial service organizations that offer both consumer and commercial financing. Previous experience included providing consulting services in the areas of Operational and Enterprise Risk for Boston Portfolio Advisors, Inc. where she was responsible for providing clients with guidance on process improvement and analysis. Prior to BPA, she provided consulting services for EBS, Inc, a leader in Quality Control technology. At this organization she also served as General Manager of the Quality Control Services Division. In this capacity she was responsible for the overall management of the Consulting and Outsourcing Departments. Other mortgage banking experiences includes serving as Vice President of Quality Control for Chase Manhattan Mortgage Corporation, a position Walzak assumed after four years directing the Quality Control/Risk Management operations for Prudential Home Mortgage Company. In these positions she developed and implemented leading edge Quality Control and Operational Risk assessment tools and processes that encompassed the origination, servicing, fraud prevention, early payment default, repurchase and branch analysis functions. She also served as co-chairman of the Chase Risk Management Committee. During her tenure in mortgage banking, Walzak has managed a variety of wholesale and retail operations in addition to administrative functions including system support, correspondent risk management and national closing operations. Ms. Walzak received a B.S. degree from Indiana University of Pennsylvania, a Masters in Business Administration from University College, University of Maryland and her Quality Manager Certification from George Washington University in Washington, D.C. She served as the 1996 Chairman of the MBA Quality Assurance Committee. Walzak is a frequent lecturer at Mortgage Bankers and Brokers conferences, has taught the Quality Control course in MBA's School of Mortgage Banking and authored articles on quality control and risk management for several industry publications. She also served as a member of the California MBA's Quality and Compliance Committee as well as founding the Florida Quality Council. She is currently a member of the Mortgage Banker's Association of America, ASQ and the Risk Management Association.
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