Shawn is now the Head of the Collections & Loss Mitigation for CitiMortgage. Shawn leads the effort to help customers with payment and loss mitigation assistance to help keep them in their home or sell their home prior to foreclosure. He oversees an operation (2300 Resources) with sites in Irving, TX; O�Fallon, MO; Fort Mill, NC, Hagerstown, MD & Tucson, AZ.Previously, Shawn was Head of US Consumer and Commercial Bank Collections (UCCB), a position he assumed from October, 2011 until February 2013. He was responsible for the UCCB operations in Florence, KY, the Las Colinas site in Irving, TX and the at-home agents in Albuquerque, NM.Shawn joined Citi in 2006 as the UK Head of Consumer Operation, based in London, England. He then relocated to St. Louis, MO in 2010 to lead the Global Digital Channel operation.After graduating from State University of New York, Shawn began his career as a collector for Key Bank in 1992. Shawn moved to Canton, OH with GE Money in 1998 to be the Collections Site leader. He then proceeded to move around the globe with GE Money opening and managing the operating sites in Vienna, Austria; Paris, France; and Hyderabad, India. His last position at GE Money was as the EMEA Director of Collections & Customer Service based in London, England.
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