FAQs

Sponsors
1.
Will I be refunded for my sponsorship?
Arizent will honor the refund policy under the terms and conditions in which you registered. Please contact Stacy Gellman to further discuss.
2.
Can I transfer my sponsorship to a digital forum?
Yes, we are launching a number of forums relevant to the communities of our events, specifically those that we are unable to host. Please contact Stacy Gellman to further discuss your options.
3.
Can I transfer my payment to a media package?
Yes, we offer a number of media packages which can successfully serve as an alternative to your sponsorship package. Please contact Stacy Gellman to further discuss this information.
4.
Can I transfer my sponsorship to another Arizent event?
Yes, please contact Stacy Gellman to further discuss your options. You can find our updated events listing here.
5.
Will sponsors and exhibitors be reimbursed for third party arrangements?
No. As per our terms and conditions, Arizent does not assume responsibility for third party arrangements.
Delegates
1.
Will I be refunded for my registration?
Arizent will honor the refund policy under the terms and conditions in which you registered.
2.
Can I transfer my registration to another Arizent event?
Yes. We recommend joining us at Benefits Forum & Expo September 21-23 in Austin. This event gathers the same type of key influencers and decision makers— participation will keep you and your company front of mind. Please contact Ryan Fallon to transfer your registration to this event.
3.
What if I am interested in attending another conference but am unsure if I can attend on the new dates?
If you are unable to confirm your participation at this time, we will happily offer a letter of credit in the amount of your registration, valid through 2020.
4.
Can I transfer my registration payment to a digital forum or subscription package?
Yes, please contact Zach Binns to discuss your options. You can also view our continuing coverage of COVID-19 here.
Hotel
1.
Will I be refunded for my hotel?
Rooms booked at the hotel within the event block will be issued a refund for deposits. Please contact the hotel directly and allow 7-15 business days for the transaction to occur.
2.
What do I do about airline cancellations?
Please contact your airline directly for cancellation/refund information.
3.
Will I be refunded for my out-of-pocket travel expenses?
Arizent is not responsible for costs related to event travel.