Although technology is the trend of the future for benefits, there are five key areas to watch out for when implementing new solutions, said Steve Smith, partner at consultancy The Starr Conspiracy, during a conference last week in Park City, Utah.

Speaking at the conference, sponsored by PlanSource, Smith said that a shift to software-as-a-service is continuing as small employers in particular are beginning to understand the business value of making a move to a SaaS solution.

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