Speaking at NAHU’s annual conference in Albuquerque, N.M., on Monday, Kyle Reese, director of business development at Employee Navigator, shared five items brokers should consider as they select technology products.

The benefits business is at a “strategic infliction point,” he said, due to technology, which presents a whole new set of “opportunities and threats for everybody involved. “ The change is being driven by the cost of technology coming down, employees and employers expecting better, and regulatory issues.

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