7:00 a.m.
Enter applications into Covered California.

8:30 a.m.
Meet with a new individual referral. She has not been able to secure or afford health insurance since her last full-time job, four years ago. I fill out a paper application for her, since the Covered California site is slow right now.

9:30 a.m.
Conference call with a client and TPA on final items to be completed for their FSA implementation.

10:00 a.m.
Price plan options for four individual referrals. Email them their options. Enter into our agency system, and create a file for follow-up. Take a call from an individual client who wants to talk about their options.

11:00 a.m.
Follow-up call with a prospect. It’s a four-person company that’s never had employer-sponsored insurance, but all of them are losing their individual policies on Jan. 1. Set up time for a conference call with all of them. Send ahead a list of corporate docs needed and payroll requirements and docs needed.   

11:30 a.m.
Review a new hire’s paperwork for one of my clients before I send it to the carrier. Email HR person for additional information and a signature for waiving a spouse. She emails back the information and three other to-dos for me, too.

12:00 p.m.
Meet with a client’s son. He’s 27, has a part-time job and is uninsured. Again, I fill out a paper application because the Covered California site will not let us enter his info.

1:00 p.m.
Start to prep a life and LTD quote for an existing client.  Follow-up with carriers on questions and issues.

2:00 p.m.
Work on COBRA paperwork for a client moving from California COBRA to federal. Need to fill out paperwork for the TPA. Call TPA to ask questions, leave a message.

2:30 p.m.
Update a quote for a prospective group client, adjusting contributions and checking on other items.

3:30 p.m.
Group paperwork:
1) Add two new people onto dental and vision-only plans and send an update to the client.
2) New pricing for two people changing age brackets next month.
3) Create email to send to Blue Shield clients to explain the new ACA tax that will be added to their bills in 2014.
4) Send termination letter to a carrier. My client decided to let his employees go directly to the state exchange.  

5:30 p.m.
Follow-up call with an individual referral. I sent plan options prior to the call. Review carriers, pricing and networks, then send them the link to apply online.

6:00 p.m.
Enter more applications into Covered California. Finish an LTD and life quote for a client meeting, print and bind. My day looks about the same for tomorrow. My New Year’s resolution: work fewer weekends.

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