Customer satisfaction with their life insurance decreased over the past year, but consumers are still much happier with their life plan than health insurance. Out of 43 industries, life insurance had the fifth-highest satisfaction rate, tying with five others that also had a score of 80 out of 100, according to the American Customer Satisfaction Index.
Just a year ago, life insurance earned a record-high ACSI score of 83. Electronics topped this years list with an 86, according to the report, which surveyed 6,819 randomly chosen people between July and September. Health insurance earned a fourth-worst score of 70 behind just airlines, cable companies and Internet providers.
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