In light of increasing complexity and regulation, employers are requesting more online enrollment options. Brokers are providing the resources, but insurers are not totally there, says John Nelson, of Warner Pacific. In a Q&A at the Council of Insurance Agents & Brokers’ Employee Benefits Leadership Forum in Colorado Springs, Colo., Nelson, co-CEO of Warner Pacific — which has more than 35,000 employers insured through its office — explains why he thinks insurers are holding brokers back.

EBA: What role is technology playing at your agency?

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