As many benefit brokers and advisers across the U.S. wrestle with and question their level of involvement in the Affordable Care Act’s public health insurance exchanges — there are those who advertise Obamacare help on local TV, others who are uncertain about getting licensed altogether and everyone in between — there’s one state where brokers have their hands tied and can’t do anything.

In Hawaii, the exchange “did not use brokers or agents to assist customers with their first open enrollment period from October 2013 to March 2014,” according to a spokeswoman for the state-run marketplace, referred to as Health Connector. Local benefit brokers say the reason they’re blocked is complicated, but has to do with the exchange board not providing compensation for agents who enroll individuals or small businesses and a health law that was on the books before the ACA went into effect, amongst other things.

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