A hotline set up by the Centers for Medicare and Medicaid Services to assist brokers with the public exchanges will only assist agents with user IDs, site registration and training questions — not client issues.
In September, the Center for Consumer Information and Insurance Oversight said it would launch a direct hotline for brokers to answer “general” agent questions and issues related to the federally-facilitated marketplace. At the time, it was not clear what the hotline would be able to assist with.
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