After employers over 50 lives have dealt with the regulatory issues related to the ACA, most of them will still be going through the open enrollment process. Business as usual, although this year there is one important difference: because of the changing landscape and potential impact on their benefits offerings in the future, these groups will be assessing the value of their brokers more closely. With this added scrutiny, it is in your best interest to make this open enrollment season one that they will remember. I hear, all too often, that a change in BOR is the direct result of a poorly managed open enrollment.

From proactive employee communication tools to recommending that employers work closely with their broker, carriers and payroll, industry consultants and experts are all helping to make for smoother open enrollments. In the world of online enrollment, following basic project management fundamentals is essential.

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