Following a rocky rollout and jagged journey to the March 31 deadline, the Affordable Care Act’s first open enrollment presented some expected ­— and some out-of-the-blue ­— challenges for carriers, agents and others tasked with enrolling some 7.1 million individuals on the health insurance exchanges.

Those challenges should serve as lessons and preparation exercises for the next open enrollment, several industry experts advise.

Register or login for access to this item and much more

All Employee Benefit Adviser content is archived after seven days.

Community members receive:
  • All recent and archived articles
  • Conference offers and updates
  • A full menu of enewsletter options
  • Web seminars, white papers, ebooks

Don't have an account? Register for Free Unlimited Access