More employees are willing to comparison shop when it comes to health insurance, despite struggling with basic insurance concepts and terminology. They also are willing to use the Internet and other forms of technology to learn about their options, even though they would rather be doing almost anything else during open enrollment.
These were the findings of UnitedHealthcare’s first Consumer Sentiment Survey. The insurance giant used ORC International’s Telephone CARAVAN omnibus to survey 1,011 adults over the age of 18 in the U.S.
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