Many brokers might want to change the way they do business. A majority of employers are not happy with the service they provide, according to a new Zywave white paper.

What employers are looking for from their broker is changing more than ever, explains Dave O’Brien, division president of insurance solutions at the Milwaukee, Wisc.-based company. The annual “Broker Services Survey” asked more than 5,500 employers in a range of industries what they would be looking for if they were to consider changing their broker.

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