Since the introduction of the Affordable Care Act, disruptions have managed to take shape in the form of technology, revenue and rhythm of business. These disruptions would not have come about had the ACA not exposed the flaws in which brokers handle their business, an industry consultant says.
Kevin Trokey, partner and coach at brokerage and advisory firm Q4intelligence, recently spoke in a webinar hosted by Maxwell Health about what flaws are still occurring in the benefits market and how they can be corrected in the post-ACA world.
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