Thanks to technology, Americans expect to be able to complete a multitude of tasks and answer nearly any inquiry with the touch of a button — and without having to surf multiple sites. Employers and employees expect the same convenience from their benefit enrollment system.

It needs to be a one-entry system, says Neil Model, president of CBIZ Model Consulting. C-suite executives are all asking for technological efficiency, he says. “They want it to populate up and down,” Model says. “You want to do it from hire to retire.”

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