It’s common to hear companies say that people are their most important asset. But it’s really only true if there is action to prove it, which means providing clear direction for your team and giving them room for development and movement. Independent brokerages need an overhaul in this area, swapping out age-old processes and replacing them with fresh, intentional actions. I’ll outline some ideas for improving internal development.

Defining your client experience. Every well-run company starts with a vision. Good organization then also requires a clear picture of internal and client interactions, which includes defining roles and responsibilities and creating career paths. Helping your people evolve plays a critical role in helping the agency evolve.

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