Everyday services that help strike a better work-life balance have become an increasingly valuable part of the benefits package - even if employees are the ones who pick up the tab. But what is the best way to deliver this assistance to the workplace to ensure satisfaction and boost program utilization?

The emergence of an online employee self-service platform featuring a user-friendly interface and deep discounts on a host of products and services has generated considerable buzz in recent years. A more traditional approach involves a concierge model featuring expert advice and a human touch.

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