Nearly all inconsistencies for those who enrolled for health care through the Affordable Care Act’s federally run state exchanges were unable to be resolved due to Centers for Medicare and Medicaid Services systems not being fully operational.

A new report from the Department of Health and Human Services Office of the Inspector General finds that on the state-run marketplaces, consistency results varied while in the federally run state marketplaces, 2.6 million of 2.9 million, or 89%, of inconsistencies went unresolved. The field research on which the report is based was conducted between October and December 2013.

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