Consumer assistance groups need to “stop being enemies with each other,” National Association of Health Underwriters’ CEO Janet Trautwein insisted after a panel discussion at the Kaiser Family Foundation Thursday in Washington. Trautwein was on hand to represent the broker arm of consumer assistance with the Affordable Care Act during the talk called, “How will consumers navigate new health care options?”

When a consumer in the audience asked a question to the panel about whether brokers are incentivized to advise clients on certain carriers over others, panelist Kathleen Gmeiner of Ohio Consumers for Health Coverage said, “Navigators are required by the law to provide impartial information … [but it] doesn’t say brokers have to do that. I would have liked to have seen that in the legislation.”

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