When it comes to the public health exchanges, the broker experience may vary drastically from state to state. In Maryland, one of the 18 states (including Washington, D.C.) that is approved to create its own exchange, exchange staff are anticipating outreach to brokers sometime this month about the certification process that will prep them for open enrollment. For the 33 states that are under the umbrella of the federal exchange, brokers may hear something between now and August — the month that the Centers for Medicare and Medicaid Services has outlined that training for brokers will be complete.

 “The value of the state-based exchange is being able to utilize what’s already working in our state,” says Rebecca Pearce, executive director of Maryland’s exchange, explaining that it helps that the Medicaid eligibility workers, brokers, Medicaid systems and more gave her state a leg up in preparing for opening.

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