Over the last several years, online enrollment has traditionally been outsourced to legacy-based benefit administration firms that charge per employee, per month fees and cater to large groups. In contrast, 98% of employers in the U.S. have less than 100 employees and cannot afford to outsource.
Four industry executives will share how to overcome that challenge in a March 2 keynote panel, ‘Increasing Volume With Online Enrollment and Call Centers,’ at EBA’s Workplace Benefits Renaissance in Atlantic City, N.J. “It is certainly possible that if we don’t figure out how to adapt to that change the enrollment firms, the carriers providing the worksite products and the brokers who count on the income from those products will see a future about as bright as a closed casino on the boardwalk in Atlantic City,” says Ron Kleiman, CEO at BenefitVision.
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