An employee benefit advising firm doesn’t become a top brokerage by ignoring industry trends. Perhaps the hottest trend in benefits right now is the exchange distribution model. In EBA’s ongoing series of discussions with heads of many of the country’s top brokerages, leaders at Mercer, Arthur J. Gallagher & Co., Lockton and Pacific Resources share their approach to the exchange system and how they see private exchanges impacting the future of benefits.

In the wake of the Affordable Care Act putting a spotlight on exchanges, there’s been “a lot of disruption” and a certain extent of “noise” around private exchanges, points out Paul Rogers, president and COO of Pacific Resources.

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