Verint Systems launches AI, mobile platforms

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Verint Systems on Nov. 29 announced it is launching new capabilities that will allow employees to access their work schedules via voice-controlled digital personal assistants and benefit from automation to perform scheduled tasks on mobile devices.

The Melville, N.Y.-based global provider of workforce management products serves more than 10,000 organizations in more than 180 countries.

The launch includes product enhancements for both iPhone and Android devices and support for each step of the employee journey — from requesting time off and swapping shifts, to comparing latest performance metrics with group average. The software will also include automated approval of schedule changes, allowing employees to view available shifts and the Verint WFM solution to automatically approve swaps and pick-ups based on pre-defined business rules.

The tools also include artificial intelligence-enabled schedule access via digital personal assistants. Verint's program enables third-party digital personal assistants to communicate the structure of an employee’s work schedule. Voice-activated digital assistants can tell the time employees need to be at work on any given day and provide details on work content and break times, creating highly flexible access to work schedules.

“Verint’s automation solutions for [workforce management] — as well as the automation infused throughout our broad solution portfolio — continue to have growing impact on the customer engagement industry,” says Verint’s SVP of Products John Goodson. “We’re committed to furthering our leadership and introducing even more next-gen advancements in the areas of machine learning and natural language processing.”

In addition to offering built-in support for open bids, schedule management and shift bid access, the technology fosters employee engagement across channels and functions, including internal communities, voice of the employee surveys and gamification, allowing employees to manage and improve their performance.

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