Plan sponsors can raise the level of participation in voluntary benefits by providing live assistance to explain options to their employees, according to a recent survey.

“Voluntary Benefits: What is Controlling Employees’ Choices?” released by the employee benefits group division of Sun Life Financial Inc. surveyed 3,000 employees and found an overwhelming number report spending no time reviewing their benefits options — although a quarter of respondents reviewed medical insurance options for 30 minutes or more.

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