As HR/benefits outsourcing becomes a larger part of employers' overall business strategy, industry professionals' primary job no longer is putting out small fires. Rather, practitioners are blazing trails toward workforce and organizational development.

"One of the goals will be to turn HR from a back office administrative role into a trusted business partner," says Jeff Croyle, partner and managing director for TPI's Human Resources practice, a global sourcing advisory firm. "If they can take that [administration] away, the resulting smaller HR function is going to be a trusted business adviser to internal organizations."

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