Educational & Institutional Insurance Administrators, a nonprofit organization that provides a range of benefit and insurance products to colleges and universities, implemented a little more than a year ago a new enrollment platform from ConnectedHealth (which was acquired last June by Connecture).

Doug Maher, executive director of employee benefits at EIIA, spoke at EBA’s Workplace Benefits Renaissance conference earlier this month about broker innovation. After his presentation, he talked with EBA Editorial Director John McCormick about the challenges of selecting and deploying new technology. This is an edited version of their discussion.

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