The good ol' days are over for many in this business, including for some enrollment firms.

For brokerage HNI Risk headquartered in New Berlin, Wis., this has meant departing from the firm's previous tactic of exporting clients to different vendors for HR automation. Anthony Fioretti, chief benefits officer, chose instead to hire a technology contractor to serve as an internal technology consulting firm of sorts for his clients. It has made a huge difference.

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