State-run exchanges that have struggled to enroll residents know they’re in dire straits when they need to ask federal regulators for help fixing technical glitches following the debacle.

“Some states have been encouraged by the improvements we’ve seen in the federal site over the last few months, and I suspect they want to leverage some help from the folks that have saved the day for the federal exchange,” observes Don Garlitz, executive director of bswift Exchange Solutions, which has assisted Connecticut’s SHOP exchange. He reports that the Access Health CT public exchange, considered a rare bright spot along the state-run HIX horizon, has been looking to help other states. 

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