State-run exchanges are taking vastly different approaches to broker training, a move that National Association of Health Underwriters’ CEO Janet Trautwein is wary about. For example, Trautwein “disagrees” with Vermont's plan to train navigators and brokers in basically the same way. Instead, she touts as "correct" the District of Columbia’s plan to train brokers separately — a job that NAHU is contracted to do.

“You can’t say that someone who has no background in insurance needs the same kind of training as someone who may have been doing it for 20 years,” Trautwein says.

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