Benefits administration oftentimes consists of disparate systems speaking different languages, which can prevent HR and benefits platforms from working together effectively. Over 25% of benefit decision-makers believe that benefit administration systems are only “partly” integrated, according to EBN research. Employers and brokers agree that more integration between systems is critical. But what are they to do?

When it comes to benefits administration, employees demand a streamlined and accessible system. And why shouldn’t they? Almost all service-oriented activities in our lives today are made simple though technology; from mobile banking apps that allow 24/7 money management to grocery delivery services that save trips to the store.

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