“Innovation” has become a word that can be universally attached to new ideas, technologies and ways of working to give them some shine. But that shine can quickly tarnish after repeated use.

In recent years, we’ve seen numerous companies launch trendy consumer-like technology into their organizations. We call this the “consumerization of IT.” And there’s nothing wrong with that so long as we don’t lose sight of the human element; that practice of offering employees technologies that help them to accomplish their work efficiently, seamlessly and easily.

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