Business disruption is rampant — new business models, new technologies, a challenging economic environment, and the overall quickening pace of business are all disruptive to “business as usual.” Workforce demographics and trends, such as retiring baby boomers, high-expectation millennials, workforce-on-demand models and team-based work, are another disruption.

It is incumbent of HR to find ways to “hack” these disruptions for their customers by leveraging the digital workplace to customize the HR customer experience to each individual’s unique needs in the face of this almost constant change.

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