The simple answer to the question of what are the most important elements of a successful open enrollment meeting would be to fulfill the objectives of the three constituents: the employer, the employees and the consultant.

It starts with understanding the requirements of the employer and any unique company characteristics. What is the size of the company, are they on an HRIS system, do they provide decision-support tools? Are they multi-location, have they acquired a new company, are the benefits changing dramatically, or are the contribution strategies being modified? Will the senior leadership team attend the open enrollment meetings?

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