Slideshow Dissatisfaction with health insurance rises

Published
  • December 01 2014, 9:24am EST
7 Images Total

Out of 43 industries, life insurance had the fifth-highest satisfaction rate, tying with five others that also had a score of 80 out of 100.

Health insurance earned a fourth-worst score of 70 — behind airlines, cable companies and Internet providers — a 4.1% drop that put health insurance at its lowest customer satisfaction rating since 2005. [Image: Fotolia]

Primary care tops the list

The survey broke down satisfaction within each category. Access to primary care doctors was rated highest for health insurance with a score of 79. [Image: Fotolia]

Content Continues Below


Call centers rank lowest

Call centers had the lowest satisfaction, with a 68. [Image: Fotolia]

Plan options hold steady

Variety of plans to choose from remained steady at 71, and it was the only one of 10 health insurance categories that didn't decrease from last year. [Image: Fotolia]

Content Continues Below


Speedy approval appreciated

For life insurance, speed and efficiency with which the policy was approved ranked highest in satisfaction with an 86. [Image: Fotolia]

Agents are courteous, helpful

With an 84, courtesy and helpfulness of the agent was the only other life insurance category to score in the 80s. [Image: Fotolia]

Content Continues Below


Discounts rated poorly

Policy discounts received the lowest customer rating for life insurance with a 74. [Image: Fotolia]

Also see: Americans find only 3 things less satisfying than health insurance