Raising the Bar for Customer Service in Healthcare: Why health advocacy improves member experience and drives down costs.

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America’s healthcare system is complicated, causing member confusion and driving unnecessary costs. Join us as we take an in-depth look into how advocacy solutions are partnering with brokers to help drive the best possible member experience by improving healthcare navigation and support.

Learn how TouchCare’s concierge services can help improve your employees’ relationship with their healthcare by enabling them to be better consumers of their benefits. We’ll tackle cost-containment strategies, employee education, and maintaining year-long engagement.

We’ll also discuss our unique product offerings, such as MD Opinions (second opinions) and behavioral health solutions while highlighting their ability to reduce costs by improving clinical outcomes. Finally, hear from an industry expert about their first-hand experience implementing these services.

Topics Include:

  • Driving the best possible member experience by providing personal, concierge support
  • Reviewing the changing role of HR and benefits in a modern workplace
  • Considering how TouchCare’s holistic approach can lead to substantial savings
  • Introducing benefit packages that meet modern needs

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Key Speakers
  • Rob LaHayne
    Rob LaHayne
    CEO, TouchCare
  • Angela Marchak
    Angela Marchak
    VP of Sales, TouchCare
  • Sanjiv Agarwala, MD, Co-Founder
    Sanjiv Agarwala
    MD, Co-Founder, President & CMO, Cancer Expert Now